Javco Window & Glass Contractors Inc

Contacts

Address:
1900 Yajome Street, Napa, CA 94559
Get directions

Website:
javcowindows.com

Phone number:
+1 707-252-8338

Categories:
Establishment   General contractor  

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Reviews about Javco Window & Glass Contractors Inc

• Suzanne Weilepp

  Apr, 14 2018
  ★ ★ ☆ ☆ ☆
  Premium prices, mediocre work. 'Nuff said. ( Edit) I have been asked to elaborate, so here goes: The appointment was for 11:30, and I had scheduled my work to accommodate that time. Well, the truck pulls up at 10:15, and these guys jump out ready to work. I was not prepared for them (I erroneously thought they were reliable in their schedules), so I asked them why they were so early. They had the time, they said, and it was convenient for them. I retorted, "And I guess other peoples' time isn't important, as long as it is convenient for you." No reply. The older one instead strode across my living room toward the window, ready to get it done. "STOP!" I yelled, from atop the ladder on which I was painting the ceiling. Paint, drop cloths, rollers, etc. were scattered around, and this guy seemed oblivious to the mess (which would have been cleaned up by 11:30, but again...) Also, my German Shepard was going nuts with these two strangers in my house. She would have been put in her pen by 11:30, but, you know, convenient time and all. Anyway, I scrambled to prepare the window area for them, secured my dog, and moved things around so they would not step in a paint can or something. The two set to work, with the youngster doing most of it with the older guy as back-up. The youngster seemed to be the brains of the outfit, so I talked mainly to him. At one point he finally offered an apology of sorts by saying, "I guess we should have called first." Yeah, ya think? One of the other jobs was to replace a broken piece of glass in a stereo cabinet, which they did free of charge. Only problem: after I showed the older one (the one doing the repair) the broken frame piece, he installed the glass without it, saying he put silicone there because the frame piece was missing. "No it isn't. It's right here", as I handed it to him. "Remember? I showed you." I tried to pay with the card. "We want cash." I don't have it, so the youngster rubbed my card by hand for the record. No receipt. I finally had to physically go down to the shop a few weeks later to get a receipt, since no one managed to mail me one. As to the mediocre workmanship? The screen is not a good fit. I called them, got an operator. She told me that Milgard has to replace it--Javco will charge if they do it. Why am I not surprised? The outside frame is a little amateurish, but my neighbor, who is a contractor, will make it right when the weather gets better and he gets the time. I will hire him when I am ready to remodel my front windows next year. He is cheaper and more thorough; a real professional. So lesson learned: hire someone who respects clients' schedules, will not do a rush job, and has their heads on their shoulders. (Sorry about that abysmal subject-verb tense agreement switch in that last sentence.)

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