Napa Nissan

Contacts

Address:
510 Soscol Avenue, Napa, CA 94559
Get directions

Website:
napanissan.com

Phone number:
+1 707-253-1551

Categories:
Establishment   Car repair   Car dealer  

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Reviews about Napa Nissan

• samuel fullerton

  Jan, 05 2018
  ★ ★ ☆ ☆ ☆
  I had an awful experience here back in December. I have hesitated writing this because I really don't want to defame anyone but every time I drive past the dealership I am still angered so I think it's due time...I'll keep it brief though:
  
  First, I felt pressured from the get go. I understand the ABC's of car sales--Always Be Closing--but when I told my sales person, Dave, that I had to leave and handle personal things aside from car sales--which I had told him before we even started--he wouldn't let me go. I was 15 late for an appointment simply from trying to get out the door. I told him that I was coming back. That I wanted the car. But I had to go and he prevented that.
  
  Still, a man of my word I went back. I told Dave (whose co worker alerted me that this was his first car sales gig and he came from door to door vacuum sales just prior) that I wanted it and I made an offer. He proceeded to go talk to finance and came out and told me he could get me a deal if I could afford x amount of $ monthly. He never countered my numbers so I assumed they agreed. The payment was acceptable so I proceeded.....
  
  Underhanded B.S.
  
  I went in to finance with Mike, who was WONDERFUL and the only positive part of my experience. What Mike shows me is a sale price higher than what I offered. AND HIGHER THAN WHAT THE DEALERSHIP COUNTERED WITH. Dave NEVER gave me a counter offer, he just said that we had a deal.
  
  Mike proceeded to tell me that we can void all signatures and tear up the deal if I wanted. Dave then tells me, "yea but I got you a warranty..." (which they agreed upon before I made an offer) to which mike said "Dave that's totally separate."
  
  I was furious. But as my rental car time was over and it was 2 days before Christmas, I just wanted out of there. So I finished the deal. Before I left I tried to approach Dave but he hid from me. I had to track him down. He didn't give a thank you, he just hid.
  
  Then I proceeded to reach out to Management. Pat tells me "oh well Dave said the deal was based on payment not sale price". To which I referred him back to the paperwork that had their signatures on it. The one that offered a deal lower than what I actually was charged.
  
  Pat then responded with "I can assure you this won't happen again." HOW DOES THAT FIX A PROBLEM? Pat offered no solution whatsoever. Just that it won't happen to someone else. And then sent me off with an empty tank, bad windshield wipers and a filthy car that they had "just certified". I was told to come get a tank of gas and some windshield wipers. I SHOULDNT HAVE HAD TO COME BACK. AWFUL CUSTOMER SERVICE.
  
  Yesterday I received a friendly service reminder from Dave. You guys should really pay attention and take me off your email list. It would have saved you some face. Hopefully at least one person reads this before you complain about me leaving bad reviews (which are totally accurate).
  
  Thanks and I hope this serves you well in your pursuit of a new vehicle. The Toyota dealership next door was super nice and accommodating. I should have bought another RAV4

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